Returns & Refund Policy

Returns & Refund Policy – LumiMask™

We want you to feel confident with your purchase.

30-Day Return Policy
You have 30 days from the date of delivery to request a return.

Eligibility for Returns
To be eligible for a return:

• Item must be unused and in original condition
• Item must be in its original packaging

How to Request a Return
To start a return, please contact us at:
support@lumimask.com

Include your order number and reason for return.

💰 Refunds

Once we receive and inspect your return:

• Approved refunds will be issued to your original payment method
• Please allow 5–10 business days for the refund to appear

❌ Non-Returnable Items

• Used or worn items
• Items damaged due to misuse

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

📦 Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and we will resolve it quickly